Microsoft Remote Desktop Customer Support
We've looked at all sorts of Remote Support Solution out there but they are just too expensive. We like the way Webex works where users can just browse to the website and click on the link to start the support session and the technician will just give out the session number. Does Microsoft have something like this? Download this app from Microsoft Store for Windows 10, Windows 8.1, Windows 10 Mobile, Windows Phone 8.1, Windows 10 Team (Surface Hub), HoloLens. See screenshots, read the latest customer reviews, and compare ratings for Microsoft Remote Desktop.
Use Remote Desktop on your Windows, Android, or iOS device to connect to a Windows 10 PC from afar.
Microsoft Remote Access Support Jobs
Set up the PC you want to connect to so it allows remote connections:
Make sure you have Windows 10 Pro. To check, go to Start > Settings > System > About and look for Edition. For info on how to get it, go to Upgrade Windows 10 Home to Windows 10 Pro.
When you're ready, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop.
Make note of the name of this PC under How to connect to this PC. You'll need this later.
Use Remote Desktop to connect to the PC you set up:
On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.
On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). Select the remote PC name that you added, and then wait for the connection to complete.